TERMS AND CONDITIONS
Last updated: 17 September 2026
Welcome to the Alamani Platform. By using the website or application, creating an account, or purchasing any package or program, you confirm that you have read, understood, and agreed to these Terms and Conditions.
SECTION 01: DEFINITIONS
• Platform: The Alamani website, application, and related digital services.
• Personalised Packages: Plans prepared using the information, goals, and measurements provided by the subscriber, in accordance with the features of the selected package.
• Ready-Made Programs: General, pre-designed training programs that are not individually customised for the subscriber.
• Additional Services: Standalone services such as nutrition plans, calorie calculation, or amendments to an existing plan, as described at the time of purchase.
• Subscriber: Any person who creates an account, purchases, or uses any Platform service.
SECTION 02: NATURE OF THE SERVICE
The Platform provides fully remote fitness and training services through the website and application. No in-person training services are provided.
Service features vary according to the selected package or program. The description, price, duration, and features displayed on the purchase page form part of these Terms.
SECTION 03: ACCOUNT CREATION AND ELIGIBILITY
Information provided during registration must be accurate and up to date. The subscriber is responsible for keeping login details confidential and for all activity conducted through the account.
The service is available to persons aged 18 or over. A minor may use the service with the consent and supervision of a parent or legal guardian, who accepts responsibility for the purchase and use of the service.
The account and program are for personal use only and may not be shared with or transferred to another person.
SECTION 04: PERSONALISED PACKAGES
Personalised Packages are prepared using the information provided by the subscriber, including goals, fitness level, measurements, available equipment, and disclosed health information.
The subscriber must complete the required questionnaires and provide accurate information before the plan is prepared. The subscriber is responsible for any missing, inaccurate, or undisclosed information.
The frequency of communication, follow-up, and changes to the training or nutrition plan is determined by the selected package. Any service or amendment beyond the package features may require the purchase of an Additional Service.
Messaging with the coach is available only in packages that expressly include it and during the stated days and hours. Follow-up does not guarantee an immediate response.
SECTION 05: READY-MADE TRAINING PROGRAMS
A Ready-Made Program is a general, pre-designed training program. It is not designed according to the subscriber’s measurements, body shape, health condition, or individual goals.
Ready-Made Programs do not include:
• A personal questionnaire.
• Individual plan design or customisation.
• Changes to exercises or training days.
• Personal follow-up or messaging with the coach.
• Video-based form correction.
• A nutrition plan or calorie calculation, unless expressly stated otherwise.
The subscriber is responsible for selecting a program suitable for their level, training location, and available equipment.
Unless otherwise stated in the program description, the training program lasts four weeks and remains accessible through the application for six weeks from the activation date shown in the account or order confirmation.
After the access period expires, the program content will be locked. It may remain visible under previous programs for subscription and progress history, subject to available technical functionality.
The program period cannot be paused, frozen, or extended because of non-use, travel, or personal commitments, except where a verified technical issue is caused by the Platform or where required by applicable law.
SECTION 06: ADDITIONAL SERVICES
Additional Services are standalone services and do not automatically add follow-up, messaging, or amendment benefits to another program or package unless expressly stated in the service description.
An existing-plan amendment service is subject to the duration and conditions displayed at purchase and does not include the creation of an entirely new program unless otherwise stated.
SECTION 07: HEALTH RESPONSIBILITY
The services and content provided through the Platform are intended for fitness and general educational purposes. They do not constitute medical diagnosis, treatment, or medical rehabilitation and are not a substitute for advice from a doctor or qualified healthcare professional.
By using the service, the subscriber confirms that they are medically able to exercise and accepts responsibility for consulting a doctor before starting, particularly in the case of injury, chronic illness, pregnancy, the postpartum period, surgery, persistent pain, or any condition that may be affected by physical activity.
Ready-Made Programs are not intended for health conditions or injuries that require an individual assessment.
Exercise must be stopped immediately and medical assistance sought if the subscriber experiences unusual pain, dizziness, shortness of breath, or any concerning symptoms.
To the extent permitted by law, the Platform is not responsible for consequences resulting from inaccurate information, failure to disclose a health condition, failure to follow instructions, or use of a program that is unsuitable for the subscriber’s level or condition.
SECTION 08: RESULTS
Results vary between individuals and depend on several factors, including consistency, nutrition, sleep, daily activity, health condition, and individual response.
The Platform does not guarantee a particular physical result, a specific amount of weight loss, or achievement of a result within a particular period.
SECTION 09: PRICES AND PAYMENT
The applicable price, currency, and taxes, if any, are displayed before payment is completed. A bank or card issuer may charge currency-conversion or banking fees that are outside the Platform’s control.
Payment is made through the electronic payment methods available on the website or application.
No package or program renews automatically unless an automatic-renewal option is clearly displayed and separately and expressly accepted by the subscriber.
More than one discount or promotion cannot be combined in a single purchase unless otherwise stated.
SECTION 10: CANCELLATION AND REFUNDS
These Terms do not affect any mandatory consumer rights provided by applicable law.
Cancellation of a Ready-Made Program may be requested within the applicable statutory period, provided that the program has not been activated, opened, accessed, or used.
Once a Ready-Made Program has been activated, its digital content made available, and use has begun, the payment is non-refundable except where there is a material technical fault caused by the Platform, the service is not supplied, or the service materially differs from its advertised description, subject to mandatory consumer rights.
For Personalised Packages, payment is non-refundable after preparation of the plan has started, the plan has been delivered, or follow-up has begun, except where applicable law requires otherwise or where there is a material defect in the service.
Failure to use the service after activation, lack of time, travel, failure to own equipment listed in the description, or selection of an unsuitable level does not create an automatic right to a refund or extension.
If the service cannot be provided because of a verified Platform fault that is not resolved within a reasonable period, the Platform may reactivate the service, extend access, or issue a refund, depending on the circumstances and applicable law.
SECTION 11: TECHNICAL SUPPORT
Technical support is available for login, payment, activation, and technical issues.
Technical support does not constitute training follow-up and does not include program amendments or answers to personalised training questions unless these services are included in the selected package.
SECTION 12: INTERRUPTIONS AND TECHNICAL ISSUES
Certain services may be temporarily unavailable because of maintenance, updates, hosting issues, payment gateways, application stores, or circumstances outside the Platform’s control.
The Platform will seek to address issues within a reasonable period. It is not responsible for problems caused by the subscriber’s device, internet connection, failure to update the application, or use of an unsupported device or operating system.
SECTION 13: INTELLECTUAL PROPERTY
All programs, videos, images, text, nutrition plans, designs, and other content on the website and application are owned by the Platform or used under a valid licence.
Content may not be copied, photographed, recorded, republished, shared, sold, or used commercially without prior written permission.
Purchasing a program grants the subscriber a personal, limited, and non-transferable licence to use its content during the specified access period. It does not transfer any ownership rights.
SECTION 14: PROHIBITED USE
The following are prohibited:
• Sharing an account or login details with another person.
• Attempting to bypass access periods or security systems.
• Copying, downloading, or publishing content through unauthorised means.
• Using the Platform in a manner that harms the service or its users.
• Providing fraudulent information or requests, or using a payment method without authorisation.
The Platform may suspend or terminate an account for violating these Terms, without affecting any statutory rights held by the subscriber.
SECTION 15: SUBMITTED IMAGES AND DATA
Measurements, images, videos, and information submitted by the subscriber are used to provide the service and monitor the subscriber’s progress in accordance with the Privacy Policy.
The Platform will not publish a subscriber’s images, results, or messages for marketing purposes without the subscriber’s separate and express consent.
SECTION 16: SERVICE EXPIRY AND ACCOUNT CLOSURE
Access to the service ends when the period stated at the time of purchase expires and does not continue automatically.
The subscriber may request account closure through the approved contact methods, subject to the retention of information required by law or necessary to document financial transactions and previous subscriptions.
SECTION 17: CHANGES TO THE TERMS AND SERVICES
The Platform may update these Terms or develop its services in the future. Updated Terms take effect from their publication date.
Future changes will not affect the paid and advertised features of a subscriber’s current service period unless required for legal compliance, user protection, or the resolution of a security or technical issue.
SECTION 18: GOVERNING LAW AND DISPUTE RESOLUTION
A purchase is governed by the laws of the country in which the operating entity shown on the invoice or order confirmation is registered, without affecting any mandatory consumer rights available under applicable law.
The parties will first attempt to resolve any complaint or dispute amicably by contacting the Platform. If an amicable resolution cannot be reached, the matter will be subject to the competent judicial authority under applicable law.
SECTION 19: LANGUAGE
These Terms are available in Arabic and English. If there is any difference in interpretation, the Arabic version will prevail to the extent permitted by applicable law.
